We do a lot of amazing things with our associates to assure the absolute best guest experience possible. In fact, we’ve created so many coaching and training techniques, we challenged ourselves to boil it into a very straightforward message that associates and guests can see every time they visit a Hwy 55 restaurant.
We created “Love Your Neighbor”
It’s a way of thinking and an icon emblazoned on all of our correspondence, menus and even uniforms. To us, as members of the Hwy 55 family, this icon reminds us of our responsibility to serve each other and our guests with authentic hospitality.
Those three words are extremely powerful.
If everyone practiced that simple phrase in their daily lives, think how wonderful life would be. One way our cooks practice this philosophy is by making great food for our guests in five minutes or less.
There are countless opportunities every day for our wait staff to make a guest’s day. They open doors, smile with warmth and WOW our guests by putting their wants and needs before their own.
We teach not to think about tips—but rather about serving your neighbor. It’s amazing how the tips come in when you reverse the priority of things.
Of course, as a company we have to make money to keep the lights on. However, we can best do that by taking care of each other and our neighbors so we’re a preferred dining destination.
Love Your Neighbor simply means extending yourself to others, regardless of how it feels to you.